FAQs about creating a Frosty Club account, logging in, resetting passwords, and understanding the basics of how wholesale customers use the site and app.
How do I delete my account?
Message Support from the app or email our support team and request account deletion or deactivation. For security, we may ask you to confirm the email on the account. Some order and transaction records may need to be retained for tax, compliance, and chargeback protection, but we can deactivate your account and remove you from marketing emails.
Can I use the same account for wholesale and retail?
Frosty Club (wholesale) and High Hippy (retail) run on separate systems with different pricing, rules, and eligibility. Most customers will need a separate login for each. You can use the same email address, but your wholesale approval and order history will stay tied to your Frosty Club account.
See why verification matters
Answer
Verification is how we keep Frosty Club a true wholesale-only space for serious buyers. When you verify your account, you’re confirming that you’re a legitimate business or reseller, which unlocks full access to our catalog and checkout.
Here’s what verification does for you:
- Wholesale-only pricing
Verified members see live wholesale pricing and can place bulk orders directly through the site and app. - Access to the full product catalog
Some strains, tiers, and bulk sizes are only visible and available to verified accounts. - Faster, smoother checkout
Your business details, shipping info, and tax/EIN data are stored on file, so you’re not retyping the same information every time you place an order. - Order history & tracking in one place
See past orders, track current shipments, and quickly reorder favorites from your account instead of chasing emails. - Referrals and rewards (where applicable)
Verified members are eligible for referral perks and promos tied to your account, so you get credit when you send other buyers our way. - Compliance & trust
Verification helps us keep the marketplace clean, protect our partners, and prioritize supply for real businesses who depend on consistent, reliable product.
In short: verification isn’t just a gate, it’s your key to wholesale access, better pricing, and a smoother buying experience across Frosty Club.