Guides retailers on what to do if there is a product issue, order error, or shipping problem, including how returns, credits, and support requests are handled.
What is your return policy?
We want you to be confident in what you receive, but because of the nature of hemp products, returns are limited to specific issues.
Returns are accepted only for the following reasons:
- Bugs
- Mold
- Damaged product
- Missing product
- Unsatisfactory product
- Wrong strain
- Wrong quantity
Each return request must clearly state one of the reasons above. Returns outside of these reasons are not eligible.
All returns must be pre-authorized. Unauthorized returns may be refused and are not guaranteed a refund or replacement.
Shipping charges and Shipping Insurance from the original order are non-refundable.