Frequently Asked Questions
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- Accounts & Login
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- Ordering & Payment
- Product Tiers & Flower Grades
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- Strains, Terpenes & Effects
Are Exotic strains good for feature shelves and promotions?
Yes. Exotic is one of the best tiers for feature shelves, email callouts, and social posts. The rare genetics, strong visuals, and limited nature make these strains ideal for short runs, in store campaigns, and content that highlights “what’s new”.
Are Hybrid strains good for sleep or are they more balanced?
Answer
Most Hybrid strains are balanced first, sleep-focused second. Many customers use Hybrids for evenings, social sessions, and relaxed productivity. For strictly “hybrid for sleep” requests, steer shoppers toward Hybrids that lean clearly Indica-dominant and carry heavier terpene profiles.
In a Hybrid vs Indica vs Sativa conversation at the counter, you can frame it like this: Indica is best when sleep is the main goal, Sativa is best when energy is the goal, and Hybrid works when customers want some calm and some clarity without going fully to either extreme.
Are shipping times guaranteed?
All delivery windows are estimates provided by the carriers and are not guaranteed. UPS Next Day Air is treated as an overnight service for most addresses when ordered before 1PM CST, but weather, carrier delays, and other unforeseen events can still impact delivery times.
Are Smalls good for pre-rolls and infused product production?
Yes. Smalls are one of the best options for pre-rolls and infused products because they grind easily and keep material costs under control while still delivering full-strength effects. Many retailers reserve their Smalls for house pre-rolls, infused joints, and bulk production where big nug structure is not needed.
Are Smalls weaker than your larger THCa buds?
No. Smalls are pulled from the same harvested material as larger buds, so the THCa percentage and terp profile are essentially the same. Any small variation is due to normal batch-to-batch differences, not the fact that the buds are smaller.
Do I need special documentation for returns?
Yes. When necessary, we can provide a Notice to Postmaster / Statement of Compliance confirming the legality of hemp shipments under the 2018 Farm Bill. If you need this documentation, let us know when you request your return authorization.
