Frequently Asked Questions
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- Accounts & Login
- Compliance, Testing & COAs
- Inventory & Restocks
- Issues, Returns & Support
- Merchandising & Staff Training
- Product Tiers & Flower Grades
- Shipping, Delivery & Packaging
- Strains, Terpenes & Effects
- Wholesale Program & Eligibility
When is Indoor THCa flower the right choice for my menu?
Indoor THCa flower is ideal when you want dependable top shelf quality that can stay on the menu. Use it for core eighths and ounces where customers expect strong effects and clean buds but are not chasing rare drops.
When is Light Dep a good choice for my menu?
Light Dep is ideal when you want strong quality without locking your entire budget into top shelf. Use it to round out eighth and ounce sets, support seasonal menus between full outdoor and indoor drops, and keep options for value-focused regulars.
When should I order Smalls instead of Private Reserve or Exotic?
Choose Smalls when you want strong test numbers and good nose at a lower price point. They’re ideal for value menus, entry-level eighths and quarters, and shoppers who care more about effects than big, showpiece buds. Use Private Reserve or Exotic when you need standout bag appeal and limited, hype-driven strains.
Where do I send returns?
All authorized returns should be shipped to:
Frosty Club, LLC
337 S Cumberland St., Suite B
Lebanon, TN 37087
We recommend using a carrier that provides tracking so both parties can monitor the shipment in transit.
Who is Specialty THCa flower best suited for?
Specialty THCa flower is best suited for experienced consumers with higher tolerances who are comfortable with strong products. It is not intended as a first THC experience or for customers who prefer mild effects from standard THCa flower.
Why was my application rejected?
The most common reasons are missing or unclear business documents, mismatched business details (name, address, or tax info), using a personal email instead of a business email, or being located in a market we cannot currently support. Reply to the rejection message or contact Support and we will tell you what was missing and how to resubmit for review.