Frequently Asked Questions
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- Accounts & Login
- Compliance, Testing & COAs
- Inventory & Restocks
- Issues, Returns & Support
- Merchandising & Staff Training
- Ordering & Payment
- Product Tiers & Flower Grades
- Shipping, Delivery & Packaging
- Strains, Terpenes & Effects
Do you offer free shipping?
Yes. Orders over $100 (after discounts, before tax) qualify for free UPS Next Day Air shipping within the United States.
Eligible orders placed before 1PM CST ship with free Next Day Air for delivery on the next business day. Orders placed after 1PM CST will ship the next business day with free Next Day Air.
Do you offer Shipping Insurance?
Shipping Insurance is included with every order unless you manually remove it from your cart.
If Shipping Insurance is removed, the order is not protected against perils in transit such as damage, loss, or theft. While Shipping Insurance is not required, we strongly encourage keeping it on your order so that issues in transit can be addressed more easily.
Do you provide Certificates of Analysis (COAs)?
Answer
Yes. Every strain in our catalog has a third party lab Certificate of Analysis that shows potency, cannabinoid profile, and compliance with the federal definition of hemp. COAs are matched to specific batches so you can verify THCA and Delta 9 levels before ordering. We make COAs available on request and are working to surface them directly in your account and product pages so you can download them anytime for internal records or staff training.
Do you ship hemp products legally?
Yes. All frosty club THCa products are federally legal under the 2018 Farm Bill and contain less than 0.3% Delta-9 THC. Packages are shipped with compliance documentation to support lawful interstate transportation.
Do you ship outside of the US?
We do not ship outside of the United States. We currently ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses.
How can staff explain Exotic to customers on the floor?
Train staff to describe Exotic as “rare or hype genetics with loud flavor that come in smaller, limited runs.” That one line makes it clear that Exotic is for customers looking for something special beyond everyday strains, and it sets the stage for a slightly higher price point.