Frequently Asked Questions
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- Accounts & Login
- Compliance, Testing & COAs
- Inventory & Restocks
- Issues, Returns & Support
- Merchandising & Staff Training
- Ordering & Payment
- Product Tiers & Flower Grades
- Shipping, Delivery & Packaging
- Strains, Terpenes & Effects
How often do Exotic THCa strains rotate?
Exotic strains rotate more frequently than core SKUs. We treat them as seasonal or drop based offerings. When a batch is gone, that specific cut or cross may not return right away, which helps keep the tier feeling fresh and limited for your customers.
How should I price Smalls on my flower menu?
Most shops position Smalls a step below Indoor or Light Dep and well below Private Reserve and Exotic. Price them so they clearly read as the “smart value” choice: strong test numbers, smaller buds, and a noticeable price break per eighth or quarter. Keep enough gap between Smalls and your premium tiers so customers understand the tradeoff is size, not quality.
How should I store my flower?
Answer
We recommend storing flower in an airtight container in a cool, dark, and dry place. Avoid heat, direct sunlight, humidity, and frequent temperature swings, since those can dry out the buds, oxidize cannabinoids, and flatten the terpene profile. For shops, keep product in sealed packaging until it is ready for display, and use tightly sealed jars or prepacked units in your display cases so aroma and freshness are preserved as long as possible.
How should retailers position Private Reserve to their customers?
The simplest story is: “This is our best flower.” Encourage staff to present Private Reserve as the upgrade option for customers who care most about quality, not just price per gram. Highlight the stronger test results, visual appeal, and cure, and feature these strains prominently on menus, endcaps, and online collections to signal a clear top shelf.
How should staff explain Indoor THCa flower to customers?
Coach staff to describe Indoor THCa flower as “fully indoor grown for clean structure, strong nose, and reliable potency.” That language makes it easy to position as the step up from Light Dep and Smalls for shoppers who want nicer buds without going all the way to limited drops.
How should staff explain Light Dep to customers?
Train staff to frame Light Dep as “sun-assisted greenhouse flower that sits between indoor and outdoor.” Emphasize real sun for flavor, greenhouse control for quality, and mid-tier pricing. That language makes it easy to present as the smart middle option.
