Frequently Asked Questions

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Frequently Asked Questions

Once your authorized return is received and inspected, approved refunds are typically issued within 2–5 business days to your original payment method. Refunds are for the product cost only and exclude original shipping charges and Shipping Insurance.

Failure to follow the return instructions or send back product in the condition agreed upon may result in delays, refusal of the return, or denial of any refund or replacement.

Orders are processed as quickly as possible, typically within 6–72 hours. Tracking information is sent by email as soon as your order has shipped. Orders placed after 1PM CST on Saturday ship the following Monday (excluding holidays).

Exotic strains rotate more frequently than core SKUs. We treat them as seasonal or drop based offerings. When a batch is gone, that specific cut or cross may not return right away, which helps keep the tier feeling fresh and limited for your customers.

Most shops position Smalls a step below Indoor or Light Dep and well below Private Reserve and Exotic. Price them so they clearly read as the “smart value” choice: strong test numbers, smaller buds, and a noticeable price break per eighth or quarter. Keep enough gap between Smalls and your premium tiers so customers understand the tradeoff is size, not quality.

Answer
We recommend storing flower in an airtight container in a cool, dark, and dry place. Avoid heat, direct sunlight, humidity, and frequent temperature swings, since those can dry out the buds, oxidize cannabinoids, and flatten the terpene profile. For shops, keep product in sealed packaging until it is ready for display, and use tightly sealed jars or prepacked units in your display cases so aroma and freshness are preserved as long as possible.

The simplest story is: “This is our best flower.” Encourage staff to present Private Reserve as the upgrade option for customers who care most about quality, not just price per gram. Highlight the stronger test results, visual appeal, and cure, and feature these strains prominently on menus, endcaps, and online collections to signal a clear top shelf.